Last updated: 5 August 2026
Answers to the questions we hear most often about ordering, payments, shipping, and returns. Can’t find what you’re looking for? Reach out anytime via our Contact Us page.
A. Ordering & Account
1. Do I need an account to place an order?
Yes — Kitmik requires you to be logged in to check out; guest checkout isn’t available. Signing in takes seconds with just your email.
2. How do I log in — I don’t see a password field?
Kitmik uses passwordless login. Enter your email on the My Account page and we’ll send a 6-digit code to your inbox — enter it (it’ll often auto-fill) and you’re in.
3. Can I save items to buy later?
Yes — tap the heart icon on any product to add it to your Favorites, viewable anytime from My Account.
4. Where can I see my past orders?
My Account → Orders shows your full order history with line items.
5. Can I cancel or change my order after placing it?
You can cancel free of charge any time before it ships. Once shipped, it can’t be cancelled — you can refuse delivery or request a return after it arrives.
B. Payment & Pricing
1. What payment methods do you accept?
Currently, Cash on Delivery (COD) only.
2. Are your prices inclusive of GST?
Yes — every listed price already includes applicable GST, so there’s no surprise tax added at checkout.
C. Shipping & Delivery
1. Where do you deliver?
Currently only within India.
2. How long does delivery take?
Orders are handed to our courier partner within 24-48 business hours of confirmation (next business day if placed on a Sunday/public holiday), then typically arrive in 5-6 business days depending on your pin code.
3. Is shipping free?
Yes, standard shipping across India is currently free.
4. How do I track my order?
You’ll get status updates via SMS/email as your order moves, and you can check current status anytime under My Account → Orders.
5. What if my delivery is delayed?
Delivery estimates aren’t guarantees — courier network capacity, remote/rural pin codes, or events outside our control (weather, strikes, lockdowns, etc.) can occasionally push timelines back. We’ll notify you of any significant delay.
D. Returns, Exchanges & Refunds
1. What’s your return policy?
Most items can be returned or exchanged within 7 days of delivery (unless a longer or shorter window is noted on the specific product page), as long as the item is unused, unwashed, in its original packaging with tags, labels, and freebies intact, along with the invoice or order confirmation.
2. What items can’t be returned?
For hygiene reasons: innerwear, nappies/diapers, socks, and similar skin-contact items; personal-care and grooming items (combs, brushes, kits) once opened; customised or made-to-order products; and anything marked “Non-Returnable” on its product page. These still qualify for a return if they arrive damaged, defective, or incorrect.
3. How do I start a return or exchange?
Go to My Account → Orders, select the item, and raise a return/exchange request with your reason (plus photos if relevant) within the return window. Once approved, our courier partner schedules a reverse pickup, usually within 3-5 business days.
4. When will I get my refund?
Once your return reaches our warehouse, it goes through a quality check (2-3 business days). If approved, refunds to your original payment method land within 5-7 business days (your bank may take a few extra days to reflect it); store-credit refunds are instant to 24 hours. For Cash on Delivery orders, refunds are paid out via bank transfer or UPI — we’ll ask for those details.
5. What if my order arrives damaged, defective, or wrong?
Report it within 48-72 hours of delivery with photos or video via My Account or Contact Us. Once verified, we’ll offer a free replacement, exchange, or full refund (including original shipping) — reverse pickup is free in this case.
6. Can I exchange for a different size or colour?
Yes, where available, subject to stock of the variant you want.
E. Products
1. What kind of products does Kitmik sell?
Baby and maternity essentials — apparel, bedding and swaddles, feeding and weaning supplies, diapers and nappies, bath and grooming, toys, and mother-care items.
2. Are Kitmik products safe for babies?
We choose materials and products with baby comfort and safety as a priority. Where a product carries specific certifications or care instructions, you’ll find them listed on that product’s page.
F. Support
1. How do I contact customer support?
Visit our Contact Us page for WhatsApp, email, Instagram, and Facebook — we aim to acknowledge queries within 48 hours.